Wczoraj wieczorem wysłałem do lockerz emaila z pytaniem dlaczego nie działaja mi filmiki oczywiście w j. angielskim.
Oto odp. :
Hey there. This is B'Coz from the Lockerz team sending out a bulk responder
addressing the PLAY section of our site! Everyone please put down your
weapons,
chill out a little bit, and read on.
We're reading a lot of emails at the moment from members in a states of
unstable panic, anxiety, and rage about some of the issues you're having
with
PLAY. We are approaching the final days of March Radness and people are
getting
a bit emotional!
Here's what we know from the emails we're getting. Some international
members
right now can't view ANY of the videos at PLAY - not even videos that
you've
watched previously - and none of the recently added videos. Most of you
know
the drill by now. You've cleared your browser's cache and cookies, you've
made
sure you have the latest version of Adobe Flash Player installed, you've
tested
out PLAY in multiple browsers, and nothing is working.
It seems like most members can't even watch the Hallway videos and are
getting
a "The selected item is not currently available" message. All the more
reason
to know that these technical issues have nothing to do with PTZ because none
of
you get PTZ for having to watch Dave and Anthony everyday - although you
should
be rewarded for it!
Our tech team is looking into this. Up until today, the only issue we knew
of
with international members not being able to see videos at PLAY, was the
"This
content is currently unavailable" audio message for the Bunnies, Robotech,
and
How It Should Have Ended videos.
As we've explained at the Hallway, we don't own the video content that we
post
to PLAY. We get permission, and artists and content providers decide what
to
allow, including things like what gets shown and where it can be shown.
These
particular videos have restricted permissions and we did not know this
until
they were posted.
To ensure that everyone is on a level playing field for the March Radness
competition, we will tally up all of the PTZ earned by Team U.S. for
watching
these specific episodes and add that amount to Team International.
Even that has gotten us some heat! Team U.S. members think the contest is
rigged for Team International because we're tallying up their PTZ as
compensation for the problem. Team International thinks the contest is
rigged
for Team U.S. because they can't watch the videos. And they are mad about
missing out on PTZ for the redemption. We can't win :-) But one of these
two
teams will!
We assure everyone that we are not showing any favoritism to either side!
March
Radness was just something we thought would be fun for March - building off
the
Olympics and March Madness basketball in the U.S. We chose to do the thing
with
tallying up the U.S. PTZ for those videos, and adding them to Team
International's count, out of fairness to the international team that can't
watch those videos for the March Radness competition.
For our international friends, we understand that you and others will be
short
of individual PTZ for the redemption. We would ideally like to work things
out
with the content owners of those videos to make them playable to our
friends
outside the U.S. - if we can do that, you can watch the videos and get
those
PTZ. But there are no plans for individual or mass PTZ credits to be given.
Sorry.
We are also aware of some issues that our friends in the U.K. are having
with
PLAY. If you've run into a problem with the ads overlapping the video
content,
this should be temporarily resolved by clicking the ad. Then scroll the page
a
bit, the PLAY video should load, and you should be able to get your PTZ.
It's a
bit of a hassle and we apologize for that. We're trying to diagnose the
problem
and again hope to have this fixed for you very soon!
We hope to get to the bottom of these problems with PLAY. As we work on
this,
and ask for your patience, please make sure you have the latest version of
Adobe Flash Player installed from
http://get.adobe.com/flashplayer/. Also
clear
your cache and cookies if you haven't already - as you may have to do this
again once the problem has been fixed.
Some members have had success getting the videos to load after double
clicking
the black video screen.
Let us know if you don't get the captcha at the end of the video, or if you
do,
then enter the info, and your PTZ don't calculate. If there is any video
that
you'd like to see at PLAY, please email your suggestion to
[email protected]
for
consideration!
We're obviously very excited about launching PLAY and most of the feedback
from
members has been unbelievably positive! But, as with anything when a site is
in
beta, there are still some bugs and glitches that we have to work through.
We
again appreciate your support and patience while Lockerz is in development!
Lockerz Support
Pittsburgh, PA
[email protected]
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