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Post: #1

Napisałem do lockerz o moich problemach i przysłali mi to.







Sorry to hear about the problem you encountered while trying to redeem. We
know
that some members were on the verge of redeeming only to encounter a
technical
problem when they entered their info. We are looking into these errors to
figure out why they happened and prevent them from happening during future
redemptions. As you know, Lockerz is still a work in progress. We get an
unbelievable amount of traffic during the live redemption, there is a lot
of
action on our servers, and this can sometimes cause technical errors.

Unfortunately, if your PTZ haven't been deducted yet, this means your prize
wasn't successfully redeemed. We're sorry to break this news to you. You
will
have plenty of chances to use your PTZ in the next few months. We will
continue
having monthly redemptions while SHOP is being tested out and redeeming
prizes
will get even easier once we have stock available to redeem 24 hours a day /
7
days a week before the end of the year.

We appreciate your patience and support while Lockerz is in development.



Lockerz Support
Pittsburgh, PA
[email protected]

Post: #2

Cytat:Sorry to hear about the problem you encountered while trying to redeem. We know that some members were on the verge of redeeming only to encounter a technical problem when they entered their info. We are looking into these errors to figure out why they happened and prevent them from happening during future redemptions. As you know, Lockerz is still a work in progress. We get an unbelievable amount of traffic during the live redemption, there is a lot of action on our servers, and this can sometimes cause technical errors.

Unfortunately, if your PTZ haven't been deducted yet, this means your prize wasn't successfully redeemed. We're sorry to break this news to you. You will have plenty of chances to use your PTZ in the next few months. We will continue having monthly redemptions while SHOP is being tested out and redeeming prizes will get even easier once we have stock available to redeem 24 hours a day /7 days a week before the end of the year.

We appreciate your patience and support while Lockerz is in development.

Cytat:Przykro nam slyszec, ze ten problem wystapil u ciebie w chwili zamawiania nagrody. Wiemy, ze wielu uzytkownikow bylo juz tylko o krok od zamowienia nagrody, jednak przeszkodzily im w tym bledy. Przygladamy sie tym usterkom, by zrozumiec jak do nich doszlo i upewnic sie, ze nie powtorza sie podczas przyszlych restockow. Jak wiesz Lockerz caly czas sie rozwija. Podczas tego restocku pojawiło się bardzo duże nateżenie ruchu, na naszych serwerach naprawde wiele sie dzialo i wlasnie to moglo powodowac bledy.

Niestety, jesli jeszcze nie odebrano ci punktow za twoja nagrode, to znaczy, ze nie udalo ci sie jej zamowic. Przykro nam to mówic. Jednak w przeciagu kilku nastepnych miesiecy bedziesz mial wiele okazji do wykorzystania swoich punktow. Dalej bedziemy przeprowadzac comiesieczne restocki i testowac SHOP. Zamawiania stanie sie jeszcze prostsze, gdy otworzymy sklep, w ktorym bedziesz mogl zamawiac 24 godziny na dobe, przez 7 dni w tygodniu. Zrobimy to przed koncem roku.

Doceniamy twoja cierpliwosc i wspracie, podczas gdy Lockerz jest w fazie tworzenia.