Sprawdź:
Tak jak mówiłem szkoda czasu.
"Please follow the below tips:
The document must show your full name, address, and the date it was issued.
The entire document is shown, and no portions of the document should be cut off or blurry, as you might be cutting out something that we need
The document is not handwritten
We aren’t able to process documents written in non-latin characters. For documents in a different language with characters, please provide a translated version
We can’t accept a photo of the document on your computer screen or app, so you’ll want to either print your document and scan it or download a PDF version to upload
If you previously submitted a bank statement, be sure that it is an official periodic statement issued by your financial institution that shows a summary of your transactions over that period. We can’t accept other types of bank notices.
The easiest way to do this is to access a PDF version, which most banks and utility companies will let you download directly."
Dostali .pdf który chcieli.
Podejrzewam, że chodzi o polskie znaki w pdf, ale amatorzy sobie z tym nie poradzą.
A nie każdy bank ma opcje wyboru rodzaju jezyka pdf.