Cytat:Dear Pawel

Thank you for contacting us.

I’m sorry your Royal Mail Tracked Returns® item, reference number XC790057671GB, hasn’t been delivered yet and can fully understand your concerns. Every item of mail is important to us and we typically pride ourselves on high levels of service, so I’m very sorry we appear to have let you down on this occasion.

Royal Mail Tracked Returns are tracked at several points through our mail network and I can see your item was posted on 13th July. Although there’s no confirmation of delivery there’s still time for it to be delivered.

Depending on the company the item was returned to, the Royal Mail Tracked Returns service provides different levels of compensation cover and the company would normally submit a compensation claim.

If the company you returned your item to hasn’t received it ten working days (Mon-Fri) after the date it was due to be delivered, i.e. by 24th July, they may contact you for your proof of posting. They’ll then contact us directly regarding the loss and hopefully refund your money or credit your account accordingly. In this instance you do not need to submit a loss claim to us.

I’m sorry you’ve had to contact us and I hope you find this information useful in resolving your enquiry. If you still need help, please visit our Help and Support Centre on our website at http://www.royalmail.com/help.

Regards

Gilda Neve
Royal Mail